Making businesses and the world better... one process at a time. Operations and Supply Chain Management is a comprehensive curriculum of planning and managing an organization's resources and processes that create products or services.
The resources include the work force, technology, supply chain, production and service creation processes, materials, and information, all of which typically represent a significant portion of an organization's total costs and controllable assets. The student is considered to have a depth of knowledge across a broad set of Operations Management issues that permeate all levels of decision making from the long-term strategic to the tactical and day-to-day activities. As a result, the student is capable of contributing to an organization's success by developing resource-based distinctive competencies.
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Electives |
The healthcare industry is facing a set of significant challenges on several fronts including ensuring availability of (or access to) care, enhancing quality of care, and containing costs – challenges similar to those faced by other industries. Moreover, according to a study conducted by the Institute of Medicine of the National Academies, “the U.S. healthcare delivery system does not provide consistent, high-quality medical care to all people.” Thus, healthcare is on everyone’s mind – from citizens whose premiums are increasing (assuming they have insurance) to the incoming Administration that has its own cures for the ailing industry. Chief executives rank healthcare as one of their top issues that affect the profitability of their corporations. Still, our system is regarded by many as the best in the world. The healthcare industry’s challenge is to deliver its five Rs – the right treatment to the right individual at the right time in the right location and at the right price. Companies such as Wal-Mart and Procter & Gamble focus on delighting the consumer by delivering the right product of the right quality at the right time in the right quantity and at the right price. These companies are able to realize their objectives through effective implementation of technologies (e.g., information technology) and management practices (e.g., supply chain management, total quality management). When other industries have been successful in realizing the five Rs, why should the healthcare industry lag behind? This course has been designed to explore the roles of management practices and technology in addressing the critical challenges and harnessing opportunities in a timely manner for transforming the healthcare enterprise.
This case course explores the dimensions of successful service firms. It prepares students for enlightened management and suggests creative entrepreneurial opportunities. Beginning with the service encounter, service managers must blend marketing, technology, people, and information to achieve a distinctive competitive advantage. This course will study service management from an integrated viewpoint with a focus on customer satisfaction where the material will integrate operations, marketing, strategy, information technology and organizational issues. Finally, because the service sector is the fastest-growing sector of the economy, this course is intended to help students discover entrepreneurial opportunities.
The first component of the course is designed to provide different forecast techniques to predict the customer preferences based on past sales data. The next component involves introduction of pricing in a general sense with also specific marketing implications such as market segmentation, product versioning, and customized pricing. Finally, the primary component involves the aforementioned rapidly growing discipline, capacity based Revenue Management. In this part of the course, students learn to characterize different revenue problems and identify the best statistical and/or mathematical optimization technique to set and update prices in order to maximize the profit. The examples may include, but are not limited to, deciding on the booking limits for seats sold at different prices, or deciding on timing of the next discount for the item in the store, or how many reservations to overbook for a particular type of room in a hotel. We will make extensive modeling using MS Excel and explore different price strategies.
At the heart of the concept of “business sustainability and shared value” are interconnections among the economic, environmental, and societal dimensions of business performance. This course uses the 2017 World Economic Forum Global Risks Report and the United Nations Sustainable Development Goals as frameworks to establish the role of fundamental human needs (food, water, energy, shelter, fair wages, and community) in shaping long-term business value and overall economic progress. The course is multidisciplinary, discussion-oriented, and experiential, and uses a variety of pedagogical approaches such as lectures on key concepts, cases, videos, talks by invited speakers, and site visits. MGT 4803 - Sustainable Business Consulting Practicum The class will focus on three main areas: sustainability topics and frameworks, basic consulting skills and tools, and specific needs or challenges on your consulting projects. We will use a variety of methods including readings, research, written assignments, group exercises, lecture, and discussion.
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Operations and Supply Chain Management Concentration |
The undergraduate student who completes the Operations and Supply Chain Management concentration is considered to have a comprehensive knowledge of planning and managing an organization's resources and processes that create products or services. The resources include the work force, technology, supply chain, production and service creation processes, materials, and information, all of which typically represent a significant portion of an organization's total costs and controllable assets. The student is considered to have a depth of knowledge across a broad set of Operations Management issues that permeate all levels of decision making from the long-term strategic to the tactical and day-to-day activities. As a result, the student is capable of contributing to an organization's success by developing resource-based distinctive competencies. The Operations and Supply Chain Management concentration is open to business administration students at Georgia Tech. After completing MGT 3501, students will complete six advanced Operations courses. To earn the concentration, students must earn a grade of "C" or higher in all required courses (18 hours). GROUP A: Choose at least four (4) courses:GROUP B: Choose up to two (2) courses:MGT 3744 - MGT 4367 (previously taught as MGT 4803 Revenue Analytics. No credit allowed for both)MGT 4401 - (previously taught as MGT 4803 Supply Chain Modeling. No credit allowed for both)MGT 4309 (previously taught as MGT 4803 Services Marketing. No credit allowed for both)(previously taught as MGT 4803 Management of Helathcare Operations. No credit allowed for both) MGT 4910 taught by a College of Business Operations faculty member. Only one (1) Special Problems (4910) course (3 hours) may be used toward a concentration. |
Operations and Supply Chain Management Certificate (Business Majors) |
The undergraduate student who completes the OSCM Certificate is considered to have a comprehensive knowledge of planning and managing an organization's resources and processes that create products or services. The resources include the work force, technology, supply chain, production and service creation processes, materials, and information, all of which typically represent a significant portion of an organization's total costs and controllable assets. The student is considered to have a depth of knowledge across a broad set of Operations Management issues that permeate all levels of decision making from the long-term strategic to the tactical and day-to-day activities. As a result, the student is capable of contributing to an organization's success by developing resource-based distinctive competencies. Business Administration Majors Required Courses
One(1) course is required:
MGT 3501
(MGT 2250 and MGT 2251 are pre-reqs)ElectivesFour (4) or more should be chosen from the following:
Note: These courses may have pre-requisites. Please check OSCAR before you register. MGT 4341 MGT 4401 (previously taught at MGT 4803 - Supply Chain Modeling. No credit allowed for both)MGT 4803 -
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Operations and Supply Chain Management Certificate (Non-Business Majors) |
Non-Business Administration Majors The content of the certificate program is composed of 12 semester hours. Students are required to earn a grade of "C" or higher in all certificate courses. All courses must be taken for a letter grade and not as pass/fail. Required Courses
One(1) course is required:
MGT 3501
(MGT 2250 and MGT 2251 are pre-reqs)ElectivesThree (3) or more should be chosen from the following:
Note: These courses may have pre-requisites. Please check OSCAR before you register. MGT 4341 MGT 4401 (previously taught at MGT 4803 - Supply Chain Modeling. No credit allowed for both)MGT 4803 -
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