Introduces tools and concepts linking development to strategy, and for managing the development process for speed, efficiency, and market impact.
Developing a framework for designing and evaluating operations strategy. Competitive cost analysis. Justification of new technologies. Capacity, facilities, and location strategies. Supply chain management and corporate performance.
Understand service management thinking and develop awareness of opportunities of IT. Understand dimensions of service management and growth and expansion as they relate to customer satisfaction and domestic/international presence. Understand complexities of implementing change and entrepreneurial opportunities in services.
This course offers a holistic view of the interaction of businesses with the environment. It outlines reasons why businesses would want to care about environmental issues, introduces environmental assessment and management tools, and visits topics from various business functions. A novel feature of the course is innovation tournaments for sustainability.
Understand the strategic thinking needed for successful management of global operations and how they can create a sustainable competitive advantage for organizations. Understand the key technological and management issues related to the successful management and coordination of global supply chains. Understand the viability of transferring supply chain operations to different market/operating environments.
Introduces spreadsheet-based modeling methods for maximizing a firm's profit and forecasting customer demands. Understand pricing of constrained capacity, overbooking policies, price optimization, and customer segmentation for revenue maximization.
Matching supply and demand by forecasting and understanding inventory basics. Understand incentive alignment, logistics network design, and capacity management. Gain a deeper understanding of retail supply chains and service supply chains.
Analysis of the challenges associated with managing a firm's resources (technology, work force, materials, information, processes, knowledge). Learn how to plan under conditions including rapid technological innovation, international competition, and changing markets. Specific topics include positioning strategies, innovation and diffusion, technology strategy, knowledge transfer, performance measurement, process management, and implementation of new technology.
LEAN tools and principles. DMAIC methodology. Quality tools for improvement. Statistical tools for problem solving. Introduction to the use of Minitab.