Operations Management Curriculum
Operations is devoted to the creation, planning, and management of the resource capabilities.
Learn to develop successful operations models from internationally recognized faculty with extensive research, consulting, and teaching experience. From supply chain to product innovation, you'll gain a deep understanding of operations management and the problem-solving skills to implement better operational performance on a global scale.
Core Courses
MGT 6501 - Operations Management (1.5 credit hours)
This course focuses on concepts related to the strategic design and management of processes and policies essential to delivering products and services to customers. This understanding is necessary to effect sustainable improvements in an organization's critical competitive dimensions such as cost, delivery, flexibility, and quality. Students will learn to develop the basic concepts and tools for managing the operations of a firm.
Electives
MGT 6326 - Collaborative Product Development (3 credit hours)
Introduces tools and concepts for linking product development to marketing and strategic planning. Emphasizes methods of managing the development process for speed, efficiency, and market impact.
MGT 6353 - Operations Strategy (3 credit hours)
Developing a framework for designing and evaluating operations strategy. Competitive cost analysis. Justification of new technologies. Capacity, facilities, and location strategies. Supply chain management and corporate performance.
MGT 6357 - Service Operations Management (3 credit hours)
This course examines firms in the services sector, and in the manufacturing sector that are becoming increasingly service-oriented employing “as a-service“ delivery (e.g. SaaS) models. Topics covered include service design, sustainability through servitization, service quality, service innovation, and service failures and recovery.
MGT 6359 - Business Strategies for Sustainability (3 credit hours)
This course offers a holistic view of the interaction of businesses with the environment. It outlines reasons why businesses would want to care about environmental issues, introduces environmental assessment and management tools, and visits topics from various business functions. A novel feature of the course is innovation tournaments for sustainability.
MGT 6360 - Global Operations and Supply Chain Strategy (3 credit hours)
Understand the strategic thinking needed for successful management of global operations and how they can create a sustainable competitive advantage for organizations. Understand the key technological and management issues related to the successful management and coordination of global supply chains. Understand the viability of transferring supply chain operations to different market/operating environments.
MGT 6400 - Pricing Analytics and Revenue Management (3 credit hours)
Introduces spreadsheet-based modeling methods for maximizing a firm's profit and forecasting customer demands. Understand pricing of constrained capacity, overbooking policies, price optimization, and customer segmentation for revenue maximization.
MGT 6401 - Supply Chain Modeling (3 credit hours)
Matching supply and demand by forecasting and understanding inventory basics. Understand incentive alignment, logistics network design, and capacity management. Gain a deeper understanding of retail supply chains and service supply chains.
MGT 6772 - Managing Resources of the Technological Firm (3 credit hours)
Analysis of the challenges associated with managing a firm's resources (technology, work force, materials, information, processes, knowledge). Learn how to plan under conditions including rapid technological innovation, international competition, and changing markets. Specific topics include positioning strategies, innovation and diffusion, technology strategy, knowledge transfer, performance measurement, process management, and implementation of new technology.
Core Courses
MGT 6500 - Analytical Tools for Decisions (1.5 credit hours)
This course exposes students to the most commonly used statistical and optimization-based analytical tools for decision support. Several common statistical tools for the scientific analysis of data pertaining to different decision situations, such as descriptive statistics, probability concepts, sampling and estimation, hypothesis testing, regression, queuing, and simulation, will be covered. The knowledge of these tools enables the decision-maker to make informed decisions based on the data available.
MGT 6501 - Operations Management (1.5 credit hours)
This course focuses on concepts related to the strategic design and management of processes and policies essential to delivering products and services to customers. This understanding is necessary to maintain improvements in an organization’s critical competitive advantages such as cost, delivery, flexibility, quality, and environmental/social sustainability. Students will learn to develop the basic concepts and tools for managing operations and improving organizational performance.
Electives
MGT 6326 - Collaborative Product Development (3 credit hours)
Introduces tools and concepts for linking product development to marketing and strategic planning. Emphasizes methods of managing the development process for speed, efficiency, and market impact.
MGT 6353 - Operations Strategy (3 credit hours)
Developing a framework for designing and evaluating operations strategy. Competitive cost analysis. Justification of new technologies. Capacity, facilities, and location strategies. Supply chain management and corporate performance.
MGT 6357 - Service Operations Management (3 credit hours)
This course examines firms in the services sector, and in the manufacturing sector that are becoming increasingly service-oriented employing “as a-service“ delivery (e.g. SaaS) models. Topics covered include service design, sustainability through servitization, service quality, service innovation, and service failures and recovery.
MGT 6359 - Business Strategies for Sustainability (3 credit hours)
This course offers a holistic view of the interaction of businesses with the environment. It outlines reasons why businesses would want to care about environmental issues, introduces environmental assessment and management tools, and visits topics from various business functions. A novel feature of the course is innovation tournaments for sustainability.
MGT 6360 - Global Operations and Supply Chain Strategy (3 credit hours)
Understand the strategic thinking needed for successful management of global operations and how they can create a sustainable competitive advantage for organizations. Understand the key technological and management issues related to the successful management and coordination of global supply chains. Understand the viability of transferring supply chain operations to different market/operating environments.
MGT 6400 - Pricing Analytics and Revenue Management (3 credit hours)
This course uses spreadsheet modeling and advanced analytics to help students analyze customer data for optimal pricing decisions. The curriculum covers three main components: 1) forecasting techniques to predict customer preferences from sales data, 2) general pricing concepts including market segmentation, product versioning, and customized pricing, 3) capacity-based Revenue Management, where students learn to identify and solve revenue problems using statistical and optimization techniques, and 4) implications of various pricing mechanisms for social sustainability. Students will develop models using MS Excel (R optional) to explore various pricing strategies.
MGT 6401 - Supply Chain Modeling (3 credit hours)
Supply Chain Modeling is a process of creating a digital representation of a company’s entire supply chain, from raw materials to finished product delivery, to analyze and optimize its performance by simulating different scenarios, allowing firms to identify potential issues, evaluate various strategies, and make informed decisions to improve efficiency, cost reduction, on-time delivery, and sustainability across the entire supply chain. Understanding Supply Chain Modeling will make it easier for firms to evaluate the trade-offs that exist between disruptions/risk and resiliency/cost.
MGT 6405 - Lean Six Sigma (3 credit hours)
LEAN tools and principles. DMAIC methodology. Quality tools for improvement. Statistical tools for problem-solving. Introduction to the use of Minitab.
MGT 6772 - Management of Technology (3 credit hours)
Students learn how innovations in science and technology drive a firm’s long-term competitive advantage. Additionally, students learn how to manage the strategic and operational challenges associated with uncertainty in the context of technology change, global competition, and sustainability. Specific topics include how to develop (innovate), design (plan), measure (assess), and improve (change) a firm’s resource capabilities (technology, workforce, materials, information, processes, knowledge) in both manufacturing and service industries. The course integrates topics in operations, information technology, marketing, strategy, and sustainable design.
Manufacturing and Service Management (Core Course)
Conceptual and analytical skills to manage manufacturing, supply chain and service operations.
Data Analysis for Business (Core Course)
Tools, concepts and statistical methods to analyze corporate and economic data.
Sustainable Business Strategies (Core Course)
Understanding current environmental challenges' effect on business and strategies of eco-efficiency, product stewardship, green marketing and sustainable development.