Previously, Thy worked as a Professional IT Support Technician at UGA - Terry College of Business, leading a small team and actively engaging in Project Management of the enterprise's ITSM system. In this role, Thy serves in various capacities from leadership to project management, innovating and contributing to process improvement across diverse workgroups at Terry College. Thy joined Terry College in the middle of resuming large on-site programs for Chief Financial Officers (CFO Roundtable), Executive Education Programs, Full-Time and Part-time MBA Programs, and UGA Terry Events while managing and supporting impacts of the COVID-19 pandemic, and organizational change. Thy worked closely with faculty/staff, and coordinated with external vendors (IT/AV) to assist with maintenance and technology changes.
Thy also worked at Georgia State University Campuses in the IT Desktop and Classroom Services (Clarkston, Decatur, and Atlanta) and earned the Customer Service Award certificate.