He creates solutions that save staff time, enabling them to concentrate on delivering services and improving the student experience. Douane is known for his collaborative approach, working closely with colleagues to design user-friendly systems, provide training, and ensure the college’s technology investments strengthen the college’s mission. Staff should contact him for strategic guidance on technology, training support, and requests related to the college’s customer relationship management (CRM) platform.
Douane James
Application Support Analyst Lead
Functional Areas:
IT Services
Suite: 204
Office: 2015
Biography
Douane James is the Application Support Analyst Lead for the Scheller College of Business, where he helps connect technology with academic strategy. Since joining Scheller in 2018, he has led efforts to improve the college’s technology platforms so they better support enrollment, enhance student engagement, and streamline daily operations.