Biography

Qiuping Yu is an Associate Professor of Operations Management and Business Analytics at the Scheller College of Business, Georgia Institute of Technology. She conducts research on data-driven service operations with a focus on digital service design (e.g., design of virtual queues), workforce analytics (e.g., labor scheduling and fairness issues), and management of large-scale service networks. Besides applying various state-of-art empirical and analytical methods, she also develops frameworks that combine techniques from both casual inference and machine learning. Her research utilizes large and highly granular proprietary data from a variety of firms in the service and retail industries. She has worked with major ridesharing platforms, restaurants, call centers, freight matching platforms, and fashion retailers both in the US and in other countries.