Eric's research has appeared in academic journals such as Management Science, Information Systems Research, MIS Quarterly, Organization Science, Journal of Management Information Systems, and the European Journal of Information Systems. His research has received awards from scholarly organizations such as INFORMS and the Academy of Management, including the Best Published Paper of 2008 award and the Best Program Paper of 2010 award from the Organizational Communication and Information Systems division of the Academy of Management. He received the Sandy Slaughter Early Career Award from the INFORMS Information System Society in 2015, he received the Linda and Lloyd Byars Award for Faculty Research Excellence from the Scheller College in 2015, and he was one of three finalists for the Association for Computing Machinery's SIGMIS Best Dissertation Award in 2007. Eric was one of two recipients (out of 221 junior faculty) of Georgia Tech's university-wide Junior Faculty Teaching Excellence award in 2011 and was the first Scheller College faculty member to receive this award since 1993. He also received the James F. Frazier, Jr. Award for Teaching Excellence in 2011. Eric received the 2012 Best Reviewer Award for his service to Information Systems Research, he received the Meritorious Service awards for his service to Management Science in 2013 and 2015, and he is an associate editor at Management Science.
Eric's research is motivated by a central observation: activities and processes that have traditionally been conducted in physical environments are shifting to electronic environments. For example, shopping processes that were once conducted in physical stores are shifting online, and the process of applying for a loan is shifting from physical bank branches to online lending platforms. Eric's research: a) seeks to explain why some activities and processes are more suitable for migration to electronic environments than others, and b) explores the implications of physical-to-electronic shifts in contexts such as the used car market, consumer lending, medical records, and the news media.